RVR-SRVNW-102

1. Issue Summary

   • You are encountering an unauthorized error with the ServiceNow data connector on Data Integration, specifically the error code RVR-SRVNW-102. This error indicates that the authentication between Data Integration and ServiceNow is failing, which can be due to reasons such as incorrect credentials, expired tokens, or incorrectly configured permissions.

2. Action Steps:

   • Check Credentials: Verify that the credentials used in the Data Integration connector for ServiceNow are correct. This includes checking the username, password, client ID, and client secret if used OAuth2.
   • Validate Token: If using OAuth2.0 for authentication, ensure that the token has not expired and is still valid. You may need to re-authenticate to generate a new token.
   • Check Permissions: Confirm that the API user in ServiceNow has the necessary permissions to access the required endpoints. The user should have read access or the specific role required.
   • IP Allowlisting: Ensure that the IP addresses used by Data Integration are allowlisted in your ServiceNow instance. This prevents connections from blocking by firewalls or security settings.
   • Re-establish Connection: Sometimes, simply disconnecting and reconnecting the ServiceNow connection in Data Integration resolves the issue. Adjust configuration settings if needed and use the "Test Connection" feature to verify connectivity before running your river.
   • Review Logs: Examine the logs for any error messages or clues about authentication failures. This can help identify specific issues with the setup that may not be obvious.

3. External References:

   • Data Integration Documentation - ServiceNow Integration
   • ServiceNow REST API Overview

If the issue persists or you need further assistance, please open a ticket with Data Integration support.